IT Support Analyst

Salary: 5 000 - 8 000 PLN gross/mth job contract

Squiz delivers amazing customer experiences with CMS, CRM, Marketing Automation, and Search and Innovation technology. We provide enterprise level solutions to the corporate, government, educational, not for profit and cultural sectors worldwide. Our goal is to empower our customers by providing the platform, tools and confidence needed to thrive in a digital first world. All incoming tickets and phone calls are managed within contractual obligations.

https://apply.workable.com/squiz/j/5F07A18811/

Requirements

You will have:

Excellent communication and customer services skills
Previous experience in an IT Support role and familiarity working with a ticketing system. - Knowledge and experience in Service requests and Incident Management
Any knowledge or experience with ITIL methodology would be highly beneficial.
Readiness to be part of 24/7 roster including on call coverage - Strong Polish and English communication skills (B2/C1 level) to support our global customer base.

Technical requirements include:

Linux Software (Openresty, php-fpm, postgresql (sql),Squid, Apache)
Linux Principals (ssh and bash command line, top and system performance, log files)
Web Technologies (http stack,cache concepts, dns,) and networking fundamentals

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CV*

Document

✓ According to Art. 6 sec. 1 lit. a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (general regulation on data protection ), hereinafter: "RODO", I consent to the processing of my personal data by Squiz Poland Sp. z o.o. for the purpose and to the extent necessary for the recruitment process, establishing and continuing cooperation or employment. więcej

Duties

As an IT Support Analyst you will be responsible for providing front line help desk support to Squiz Clients. You will be part of the product and solution 24/7 help desk providing support in line with our customer contractual obligations which includes monitoring all services, triage incoming tickets, answering queries and solving incidents and issues wherever possible . You will be responsible for ownership of tickets until they are resolved including escalation where needed.

Benefits

You will have flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration

Squiz is for everyone, we celebrate diversity. Your age, gender, religion, skin colour or sex life won’t make a difference here.

If you’re smart and good at what you do, come as you are.

Our benefits include:

Employment contract or B2B contract (full-time) - you choose·
Flexible working hours·
Hybrid work from Szczecin office or full remote from Poland
30 days of paid leave, regardless of the length of service·
PLN 1000 annual wellbeing bonus·
Free English classes·
Private medical care package (Medicover), group insurance·
Free lunch and locally roasted coffee at the office·
A spacious loft office with a place to socialise and relax·
Private, free parking