Duties
Your key responsibilities will include:
Incident Management:
Proactive detection of major incidents;Incident analysis & diagnosis leading to reduced resolution duration. Monitoring the environment, understanding the impact of software loads and changes and quickly addresses the impact identified from incoming incidents.
Problem Management:
Provides a single point of contact for an individual problem taking responsibility for the overall handling. Managing proactively the communication with the customer and any relevant internal stakeholder. Supports the analysis of highly complex business problems and brings in needed resources to reach resolution and closure of the problem. Oversees activities related to major problems for key customers.
Knowledge Management:
Produces high quality documentation of known issues and standard corrective actions. Cleary documents and provides reports of major problems utilizing excellent communication skills to senior management. Subject matter expert in cross functional / technical domains and leads technical discussion within the operations providing guidance and direction.
Benefits
You will have flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration
Squiz is for everyone, we celebrate diversity. Your age, gender, religion, skin colour or sex life won’t make a difference here.
If you’re smart and good at what you do, come as you are.
Our benefits include:
- Employment contract or B2B contract (full-time) - you choose·
- Flexible working hours·
- Hybrid work from Szczecin office or full remote from Poland
- 30 days of paid leave, regardless of the length of service·
- PLN 1000 annual wellbeing bonus·
- Free English classes·
- Private medical care package (Medicover), group insurance·
- Free lunch and locally roasted coffee at the office·
- A spacious loft office with a place to socialise and relax·
- Private, free parking