Network & Support Engineer

As a leading European developer and manufacturer of standard setting Fiber-to-the-Home (FTTH) CPE solutions, with more than seven years of experience in fiber solutions, we pride ourselves on creating and delivering products with superior design, quality and performance. Our Icotera headquarters is based in Denmark, while all of our R&D and customer support is located in Poland. 

Our hardware and software development is done in-house, guaranteeing our customers the exact quality they need. For years we have proven our ability to adapt quickly and effectively to future technologies, working with customers to provide them with the services they require. 

Due to dynamic growth and expansion on the European FTTH market, Icotera now offers a unique opportunity at our R&D site in Szczecin as an Icotera Network & Support Engineer. Here you will join our team of high-performance professionals all working on the forefront of technology.



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  • At least 2 years of experience as a Support Engineer (or similar position)
  • Education field: Computer science, electrical engineering, or related field
  • Languages: Fluency in English and Polish (additional languages will be an asset)
  • Excellent communication skills
  • Ability to build relationships with customers
  • Solution focus
  • Self-motivation and time management skills to meet deadlines/priorities
  • Enthusiastic, positive, “can do” approach

Additionally, you can also totally impress us if you have the following:

  • Earned CCNA/CCNP certification
  • Have technical knowledge of telecommunication industry
  • Have experience with GPON
  • TR-069 platforms, CWMP knowledge
  • SIP, VoIP knowledge

Apply for a job


  • Providing B2B technical support for Icotera's customers
  • Taking part in the customers’ technical integration process
  • Level 3 and 4 support for professional customers via Jira Service Desk
  • Close cooperation with internal software and hardware development
  • Aiding in regular system testing of our products
  • Aiding in general solution and features planning, designing new services


  • An interesting and challenging job, where you will work with new technologies, latest trends in telecommunication, in the team of IT professionals
  • Young work environment with informal culture
  • Flexible working hours
  • Permanent contract after trial-period
  • Competitive salary and additional benefits: lunch subsidy, private medical care, sport & culture subsidy integration events, etc.